What we do with your data.

Who we are

THE LAB RE provides transaction coordination for real estate agents in Georgia and Florida, from Lawrenceville, Georgia. We also operate the messaging technology for partner brokerages, including Jenny F Mendoza Realty Group.

Contact: marcos@thelabreteam.com · +1 (678) 701-7101

What we collect

• If you submit the contact form: your name, email, phone, brokerage, state, and whatever you write to us.
• If you message us on WhatsApp or by text: your number, your name if you tell us, and the contents of the conversation.
• If you submit an offer through our form: the offer details and any documents you attach, including the pre-approval letter.
• If you are part of a transaction we coordinate: what is needed to run it — names, contacts, dates, deadlines, and contract documents.
• From the website: basic technical visit data. We do not use advertising cookies and we do not track you across other sites.

What we use it for

To reply to you, coordinate your transaction, remind you of deadlines and appointments, and keep the parties to your own transaction informed. Nothing else.

We do not sell or rent your data. We do not share it with third parties so they can advertise to you.

Who we share it with

Only with those needed to serve you:

• The parties to your transaction: your agent, the loan officer working with you, the closing attorney. We pass your details to a loan officer only if you asked for a pre-qualification.
• Technology providers running the infrastructure: Google (Sheets, Drive, and email, where transaction data lives), Twilio (sending and receiving WhatsApp and SMS), Anthropic (the language model our assistant Argo uses to draft replies), and Railway (servers). Each handles the data under its own commitments and only to provide the service to us.
• When the law requires it, or to defend a legal claim.

Text messages and WhatsApp

The text messaging program has its own page with the full detail on consent, frequency, and opting out: thelabreteam.com/sms/en. The terms of that program are at thelabreteam.com/terminos/en.

In short: we only text people who agreed to receive messages, replying STOP stops them immediately, and your number is never shared with anyone for marketing.

Message frequency varies. Message and data rates may apply. We collect your phone number, your name if you give it, and the contents of the conversation, and we use them only to reply to you and follow up on your own request or transaction.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How long we keep it

Transaction data is kept for the duration of the transaction and afterwards for as long as legal and real estate recordkeeping obligations require. Conversations and contacts that never become a transaction are kept while the relationship is alive; if you ask us to delete them, we do, unless the law requires us to keep them.

Minors

Our services are for people 18 and older. We do not knowingly collect data from minors; if we receive any, we delete it.

Changes

If any of the above changes, we update this page and the date below. Significant changes are communicated to anyone in an active transaction.